Recall 244: Trailer Tow Hitch Harness Accessory Inspection

Recall 244: Trailer Tow Hitch Harness Accessory Inspection - Dealer Best Practice

March 20, 2023

Document Topic

Date

• Recall 244 inspection procedure (TSB #23-01-027H) has been published

03/20/2023

A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.

Description of Campaign:

Certain 2022-2023MY Santa Cruz, 2019-2023MY Santa Fe, Santa Fe Hybrid, Santa Fe Plug-in vehicles may be equipped

with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port

Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale.

Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow

hitch harness module fire while driving or while the vehicle is parked with the ignition off.

Affected Vehicles:

• Certain 2022-2023MY Santa Cruz vehicles

• Certain 2019-2023MY Santa Fe vehicles

• Certain 2021-2023MY Santa Fe Hybrid vehicles

• Certain 2022-2023MY Santa Fe Plug-in vehicles

Inspection:

Visually inspect the center rear lower bumper for the following:

 It has a 4pin trailer hitch wire harness - The vehicle is affected by this recall. The remedy is not yet available.

Dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been

performed. Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles

outside and away from structures until the recall remedy or interim repair is available and completed.

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all

open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental

vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any

maintenance or repair.

To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.

4 pin-harness

Vehicle IN

Inspection:

 4-PIN Harness

Inspection:

 Hitch & 7-PIN Harness

 No harness or hitch

 Hitch, but no harness

The vehicle is affected by Recall

244. Remedy is currently not

available.

The vehicle is not affected by

Recall 244. Submit claim

according to 244 TSB & release

vehicle.

 It does not have a hitch wire harness installed or it has a 7pin trailer hitch wire harness - The vehicle is not

affected by the recall and can be operated as normal. Take the required STUI photos as per TSB 23-01-027H

and file the campaign claim to complete the recall.

Recommended Alternative Transportation: A Service Rental Vehicle (SRC) should be provided to customers who

have a Genuine Hyundai Accessory trailer hitch and 4pin harness who do not feel safe operating their vehicle until a remedy is

available.

Customer Talk Tracks:

• No hitch or harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles

with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the

trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does not have a

Genuine Hyundai towing hitch or harness installed therefore your vehicles is not affected by the recall.

• Yes hitch, no harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on vehicles

with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts in the

trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a

Genuine Hyundai towing hitch, however it does not have a trailer hitch harness installed therefore your vehicles is not

affected by the recall.

• Yes hitch & 4-pin harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on

vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts

in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a

Genuine Hyundai towing hitch and 4-pin harness installed, there is currently no remedy available however you can

continue driving the vehicle, but it is recommended that you park the vehicle outside until a remedy has been

performed.

• Yes hitch & 7-pin harness: Your vehicles has an open Recall 244. This recall affects the trailer hitch harness on

vehicles with Genuine Hyundai towing hitch and harness installed. Certain vehicles have experienced electrical shorts

in the trailer hitch control module resulting in an increased risk of fire. We inspected your vehicle, and it does have a

Genuine Hyundai towing hitch however it also has a 7-pin trailer hitch harness installed therefore your vehicles is not

affected by the recall.

Best Practice Checklist:

Reservation: Did you check WebDCS for additional campaigns or recalls?

 Yes

 No

Reception: Did you inspect the customer’s hitch harness connector to see if it is affected by the Recall?

Not Affected (no harness)

Not Affected (7pin harness)

 Yes

 No

Repair: Did you provide the customer with an eMPI?

 Yes

 No

Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?

 Yes

 No

Additional Training & Resources:

Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a

remedy has been released by HMA.

Warranty Information:

MODEL

OP. CODE

OPERATION

OP. TIME

CAUSAL PART

NATURE

CAUSE

Santa Cruz

(NXT)

Santa Fe

(TM)

Santa Fe HYBRID

(TM HEV)

Santa Fe PLUG-IN

(TM PHEV)

RC244HY1

TRAILER TOW HITCH

INSPECTION – NO WIRE

HARNESS OR 7-PIN

HARNESS INSTALLED

ONLY

0.2 M/H

S2F67-AC000

I11 ZZ3

RC244HY2 S2F67-AC100

RC244HY3 S2F67-AC101

RC244HY4 S2F67-AC400

NOTE 1: The following service procedure ONLY applies to vehicles not equipped with the Genuine Hyundai Accessory

trailer tow hitch, equipped with tow hitch and 7-PIN Harness installed, or equipped with the Genuine Hyundai Accessory

trailer tow hitch but without wire harness installed.

NOTE 2: Submit Claim on Campaign Claim Entry Screen.

NOTE 3: Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper

displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit.

Parts

Parts, if applicable, will be provided once a remedy has been released by HMA.

Please refer to Parts Bulletin for Recall 244 located on Hyundaidealer.com for additional information regarding a parts stop

sale on affected harness part numbers: Parts Tab > Documents Library > Reference Materials > Parts Bulletins > HMA

Parts Bulletin – Recall 244 – Tow Hitch Wiring Harness

The four (4) affected harnesses on hold include the following part numbers:

• S2F67-AC000

• S2F67-AC100

• S2F67-AC101

• S2F67-AC400

Customer FAQ:

Q1: What is the issue?

A1: The subject vehicles may be equipped with an accessory trailer tow hitch assembly available for purchase through

Hyundai or other authorized retailers. The printed circuit board (“PCB”) in the trailer tow hitch harness module may be

susceptible to water inflow through the trailer tow hitch wiring harness connector, resulting in an electrical short circuit. An

electrical short could increase the risk of a trailer tow hitch harness module fire while driving or while the vehicle is parked

with the ignition off/on.

Q2: What are the affected vehicles?

A2: The following will be included:

• Certain 2019-2023MY Santa Fe vehicles

• Certain 2021-2023MY Santa Fe Hybrid vehicles

• Certain 2022-2023MY Santa Fe Plug-in vehicles

• Certain 2022-23MY Santa Cruz vehicles

Q3: What is the safety concern?

A3: A vehicle fire increases the risk of injury to occupants or bystanders.

Q4: Have there been any accidents or injuries?

A4: As of the date of this filing (03/17/2023), Hyundai has identified three (3) report(s) of fires that may relate to the defect

condition in the U.S. There are no confirmed crashes or injuries related to this condition..

Q5: Stop Sale?

A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at

dealers.

Port: A “hold” has been issued for all involved vehicles located at ports and vehicle processing centers.

Q6: What will be done during the recall service at the dealer?

A6: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions

to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected

vehicles are still covered under Hyundai’s New Vehicle Limited Warranty.

Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for

the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022.

Q7: When will owners be notified?

A7: Owners will be notified via First Class Mail in mid-May 2023.

Contact Reference

Please see the following page for commonly referred to contacts.

Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers.

Key Contact Information

Dealer Support Contact Information Description

Parts

HyundaiPartsHotline@MobisUSA.com

1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Vehicle Technical Support for Hyundai Dealer

Technicians

Warranty HELPREP Line

1‐877‐446‐2922

Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center [email protected] Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support Support@xtime.com

1‐866‐984‐6355

Assistance with Car Care Scheduling:

•

Appointment / Shop Capacity Management / Campaign

Integration /

Operation Codes

AutoLoop Technical Support

Support@autoloop.com

1-877-850-2010

Assistance with Car Care Scheduling:

•

Appointment / Shop Capacity Management / Campaign

Integration /

Operation Codes

CDK Technical Support

https://serviceconnect.support.cdk.

com/

Assistance with Car Care Scheduling:

•

Appointment / Shop Capacity Management / Campaign

Integration /

Operation Codes

Customer Support Contact Information Description

Hyundai Customer Care Center

(Recall / Campaign Questions)

1-855-671-3059

Customer questions or concerns related to recall or

service campaigns

Hyundai Recall / Campaign

Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service

campaign

Hyundai Customer Care Center

(General Questions)

1‐800‐633‐5151

Customers general questions, non-campaign related

Hyundai Roadside Assistance

1-800-243-7766

Hyundai Roadside Assistance

Key Reference Information

Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best practices. Located on the service

tab homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) -

Tutorials

www.HyundaiDealer.com > Service > Dealer Resources > Documents

Library > Car Care Scheduling

Car Care Scheduling (Xtime) - Recall

Appointment Notification

Log into Xtime

Under the menu at the top left, select ‘CONFIGURE’

Under the dealership tab, click “EMAIL COMMUNICATION”

Slide the toggle to “ADVANCED”

Populate as many e-mails as desired in the “PARTS DESK

EMAIL FIELD”

Parts – Campaign Parts

Management (CPM) Procedure

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts

Management

Service Rental Car (SRC) Program

SRC Documentation

: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car

TSD

: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software

Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN

LISTING

– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website www.safercar.gov

Appendix

History

Date

• Recall 244 inspection procedure (TSB #23-01-027H) has been published

03/20/2023