Recall 221: Trunk Latch – Remedy Not Available - Dealer Best Practice
April 01, 2022
Updates to this Document
Date
• Remedy Not Available
04/01/2022
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open
recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles
prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or
repair.
Description of Campaign:
Hyundai is initiating recall campaign 221, a noncompliance recall to address and repair a trunk latch assembly in certain
model year Hyundai vehicles in the U.S. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai
customers.
The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. When
engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl. A
damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase
the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard
No. 401, “Interior Trunk Release.”
Affected Vehicles:
• Certain 2020MY Hyundai Sonata vehicles produced from October 22, 2019 to April 30, 2020 by Hyundai Motor
Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
• Certain 2020MY Hyundai Sonata Hybrid vehicles produced from January 29, 2020 to April 10, 2020 by Hyundai Motor
Company (“HMC”) for sale in the U.S. market.
➢ To check vehicle specific recall and campaign applicability, access the “Vehicle Information” screen via WebDCS.
➢ For this recall, please note that there are no new vehicles currently in dealer stock.
Remedy Information:
The remedy is currently under development and additional information will be provided once a countermeasure has been
developed for release.
Recommended Alternative Transportation:
It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe
operation of their vehicle prior to release of remedy.
Best Practice Checklist
This section should be focused on only best practices that pertain to that campaign
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No
Reception: Did you offer the customer Alternative Transportation?
Yes
No
Additional Training & Resources
Hyundai Learning Portal
Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a
remedy has been released by HMA.
Warranty
Warranty information will be updated once remedy has been released by HMA.
Parts
Parts, if applicable, will be provided once a remedy has been released by HMA.
Customer Notification
NHTSA has been notified of this recall. Owners will be mailed notification letters in late May 2022.
Customer FAQs
Q1: What is the issue?
A1: The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. When
engaged under this condition, an attempt to release the pawl and open the trunk lid could result in damage to the pawl.
Q2: What is the safety concern?
A2: A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could
increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety
Standard No. 401, “Interior Trunk Release.”
Q3: Have there been any accidents or injuries?
A3: As of the date of the filing, Hyundai has identified 169 reports received from February 22, 2019 – February 10, 2022,
alleging the defect condition in the U.S. market. Hyundai is not aware of any confirmed crashes, injuries, or fires related to
the recall condition.
Q4: What will be done during the recall service at the dealer?
A4: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai
dealer for inspection of the trunk latch and replacement of the trunk latch base, if necessary. This remedy will be offered at
no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s
New Vehicle Limited Warranty.
Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a
remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers.
Key Contact Information
Contact Information
Description
HyundaiPartsHotline@MobisUSA.com
1-800-545-4515
Parts ordering hotline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer
Technicians
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Support@xtime.com
1‐866‐984‐6355
Assistance with Car Care Scheduling:
•
Appointment / Shop Capacity Management / Campaign
Integration /
Operation Codes
Support@autoloop.com
1-877-850-2010
Assistance with Car Care Scheduling:
•
Appointment / Shop Capacity Management / Campaign
Integration /
Operation Codes
https://serviceconnect.support.cdk.
com/
Assistance with Car Care Scheduling:
•
Appointment / Shop Capacity Management / Campaign
Integration /
Operation Codes
Contact Information
Description
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
1‐800‐633‐5151
Customers general questions, non‐campaign related
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -
Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > Documents
Library > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification
1.
Log into Xtime
2.
Under the menu at the top left, select ‘CONFIGURE’
3.
Under the dealership tab, click “EMAIL COMMUNICATION”
4.
Slide the toggle to “ADVANCED”
5.
Populate as many e-mails as desired in the “PARTS DESK
EMAIL FIELD”
Parts – Campaign Parts
Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov